So much for discussion don’t know where to start and won’t.

Get your main arg. Retail work policies many times aren’t worth anything without some consistent track record.

I’m imagining seeing the traditional retail industry as looking at customer store relations as a cost, and how management handles that cost will reveal what kind of spine exists regarding the higher-ups. Customer interaction becomes a cost to be managed or avoided, especially in our present day online world.

E.G. Amazon Prime vs. eBay operations where programmed bots are pretty much the store-customer interaction. Do your own calculus here. There’s is a difference, there is such a thing as the experience of online sales friction as seamless vs. Rube Goldberg processes. Guess who wins here.

But, back to your point, finding smart management at ANY business organization is cause for staying. It’s not always easy to spot when shopping for a job, applicants many times forget to consider management track records. In retail, all the endless marketing ubiquitously splattered is not what will keep the retail employee in sound mind, but identifying what is not said is key.

Upside? if any, IMO: Even though we exist in a country vastly overmarketed we could be stuck in certain Asian countries where aggressive/passive-aggressive customer haggling is on the level of Olympic sport, science and art form. Probably one reason why guns aren’t publically allowed in many of those countries, and it looks now that issue is a real thing in this country too.